During volatile market conditions, there may be a slight delay between your equity crossing the account gain threshold and our system closing your positions.
Why This Happens:
The system monitors your account equity in real-time and attempts to close positions when the target is met.
However, during high volatility, price fluctuations may cause a brief delay in processing.
In rare cases, this delay can result in your account not being upgraded immediately despite reaching the target.
What to Do If This Happens:
Contact Crypto Edge Support via Live Chat on the website or email us.
Our team will manually review your trading history and upgrade your account if your equity indeed crossed the required threshold.
To avoid delays, we highly recommend setting take-profit orders to secure your profits as soon as the target is met.